General :

• If you are sensitive to dust and odors, good ventilation should be established. Some of the chemicals used in the construction of carpet, adhesives or hot melt seaming tapes, can have an odor for some time after installation. Be prepared to provide the room with adequate ventilation.
• Proper maintenance is critical to the life your new floors. Please refer to our maintenance section for more information or contact your salesperson.

Carpet :

• Carpet seams are a natural product characteristic and are not invisible. Some carpet styles can show the placement of the seam tape more than others. This is referred to as telegraphing, or peaking, and it is particularly noticeable in low cut pile and looped carpets. A seam may be constructed correctly and may still be visible.
• Shedding is a characteristic of some new carpets. Frequent vacuuming for the first few days should remove most loose fibers from the carpet’s surface.
• Sprouting refers to small tufts or loops of carpet that become visible after the installation. Use a small pair of scissors to carefully trim the loose fibers flush with the surface of the carpet. Pulling them or vacuuming them can cause irreparable damage.
• If wrinkles or ripples appear in the carpet, it may be necessary to re-stretch the carpet. Please contact us to have this done professionally. We will do this under warranty up to one year after installation.
• For further information on maintaining your carpet, please visit our Carpet Maintenance section.

Stone :

• Stone is porous and needs to be sealed in order to be protected from spills and stains.
• Use walk off mats at entrances to prevent dirt and grit from being tacked on the floor. Use non-staining mats, rubber may discolor the floor.
• For further information on maintaining your natural stone floors, please visit our Natural Stone Maintenance section.

Vinyl :

• If your vinyl floor was installed using the Full Spread method, care should be taken when moving heavy furniture or appliances. Allow 24-48 hours before moving heavy furniture or appliances into the area. Light foot traffic is allowed after 24 hours.
• When you are ready to move appliances back into the room, an underlayment type of product such as plywood or particleboard with a minimum thickness of 3/8,” placed on the new flooring prior to moving the appliances, will greatly reduce any mishaps. Do not rely on the wheels that may be attached to the refrigerator to move the appliance back in as they can cause damage to the new floor.
• If the installers used the Floating method, appliances can be moved in immediately and foot traffic is OK immediately following installation.
• Castor wheeled chairs should have wide rubber castors. We recommend you install felt fads under all furniture and use chair pads under any rolling chairs.
• Use walk off mats at entrances to prevent dirt and grit from being tacked on the floor. Use non-staining mats, rubber may discolor the floor.
• For further information on maintaining your vinyl flooring, please visit our Vinyl Maintenance section.

Hardwood :

• Hardwood can be dented. Hardwood contains a cell structure and if enough pressure is applied, the cell wall will collapse and dents will appear. Spike or stiletto high-heel shoes, especially those in poor repair, may cause denting and related damage to hardwood floors due to the extremely high compressive force they generate. Such footwear can produce dynamic loads in excess of 1000 pounds per square inch, even when worn by someone of slight or average build. This is not covered by your warranty and the manufacturer will not accept claims from damages, which arise from such exposure.
• Hardwood flooring can be scratched. Although the newer finishes are very durable, they can be scratched.
• Pets can be especially damaging to the finishes of hardwood flooring. Pets should be house trained and regularly trim their nails.
• We recommend you install felt fads under all furniture and use chair pads under any rolling chairs.
• Use walk off mats at entrances to prevent dirt and grit from being tacked on the floor. Use non-staining mats, rubber may discolor the floor.

Warranty Exclusions :

• Improper Maintenance - always follow the manufacturer’s recommendations concerning care and maintenance. Damage caused by accidents such as indentations, scratches from sharp objects or dulling of the finish are not covered under the warranty. Wet mopping will invalidate the manufacturer’s warranty. We recommend dry mopping.
• Improper Environment - Hardwood flooring is not warranted against damage caused by insects, floods, plumbing leaks or other extraordinary circumstances such as low or dry humidity. Your temperature should not exceed 80 degrees Fahrenheit.
• Excessive Sunlight - fading or discoloration due to excessive sunlight is not covered by the warranties.
• Checking of Veneer - Cracking or checks due to low relative humidity or dryness is not a manufacturing defect. For further information on maintaining your wood floors, please visit our Wood Floor Maintenance section.

Laminate :

• Laminate can only be installed in areas that are constantly climate controlled. Vacation homes, especially near bodies of water, must be climate-controlled year round to prevent excessive expansion or contraction of the flooring. Buckling can result in homes with excessive humidity levels.
• Laminate flooring surfaces are extremely durable, but they can be scratched. These minor scratches are more apparent on darker or glossy floors.
• Pets can be especially damaging to the finishes of laminate flooring. Pets should be house trained and regularly trim their nails.
• We recommend you install felt fads under all furniture and use chair pads under any rolling chairs.
• Use walk off mats at entrances to prevent dirt and grit from being tacked on the floor. Use non-staining mats, rubber may discolor the floor.
• Moisture claims are not warranted.
• For further information on maintaining your laminate floors, please visit our Laminate Maintenance section.

Tile :

• Do not walk on, move furniture, or wash your new floor during the first 24 hours so the mortar and grout can dry properly.
• We recommend you install felt fads under all furniture and use chair pads under any rolling chairs to avoid scratching your new floors.
• If you intend to seal your grout, allow up to two weeks for your grout to fully cure.
• Use walk off mats at entrances to prevent dirt and grit from being tacked on the floor. Use non-staining mats, rubber may discolor the floor.
• It is common for some grout residue / haze to remain on the surface of your tile after installation. It may require several cleanings by the homeowner to completely remove.
• For further information on maintaining your tile floors, please visit our Tile Maintenance section.